AN ANALYSIS OF SPEAKING FLUENCY LEVEL OF FRONT OFFICE STAFFS OF HOTEL IBIS PONTIANAK CITY CENTER

Abstract

When people learn English, they will learn the four skills, they are writing, reading, listening, and speaking. Among the four skills, speaking skill is very important because it is an active skill and helps us to communicate in our daily activities. As a front office staff at a hotel, it is essential to have fluency in English. There are the number of foreigners stay at the hotel for business or just a vacation. This study aims to determine the fluency in English of the front office staff of Ibis Pontianak City Center. The data were analyzed by using qualitative methods. The study results show that fluency in speaking English starts with self-confidence and is carried out without hesitation. The factors influencing it are educational background, work experience, and self-confidence.