AN ANALYSIS OF TRANSACTIONAL AND INTERACTIONAL ENGLISH SPEAKING USED BY WORKING STUDENTS IN THE WORK ENVIRONMENT

Abstract

This study aims to analyse the transactional and interactional English spoken communication utilised by university students working in a professional environment. Effective communication is crucial for human interaction and societal development. This qualitative research study examines the significance of oral communication skills for working university students. Eight interviewees, consisting of eighth-semester students engaged in occupations such as entrepreneurship, administration, banking, marketing, and sales, were purposefully selected. Through in-depth interviews, the study explores the importance of communication as both an interactive and transactional tool, enabling effective socialization and achieving desired outcomes. The findings indicate that speaking performance varies based on one's role and responsibilities. By understanding real-life scenarios, individuals can enhance their word selection, mitigate miscommunication, and navigate cultural differences. This study highlights the relevance of oral communication skills in the professional environment and offers valuable insights for improving professional communication among university students.